Privacy Policy

Last updated: 22 June 2026

This is a working draft to be reviewed by counsel before public launch. It describes how CapCall (“CapCall,” “we,” “us”) handles your information when you use the CapCall app. CapCall puts live captions on phone calls. Our guiding principle is simple: we caption your calls to help you follow them — never to keep recordings of them.

The short version

• No audio is ever recorded or stored. Call audio is processed live to produce captions and is not saved.
• Caption text (the transcript of a call) is stored to your account only so you can read it later. You can delete any transcript, or all of them, at any time — or turn transcript saving off entirely.
• We never sell your personal information.

Information we collect

• Account information — your phone number (used to sign in by one-time code) and basic profile details.
• Call metadata — who a call was with, the time, and its duration, so your history works.
• Caption transcripts — the text of what was said on a call, if you choose to keep transcripts.
• Optional AI summaries — short summaries and action items generated from a transcript, when you request them.
• Usage and diagnostics — limited technical data to keep the service reliable and secure.

How we use your information

• To caption your calls in real time and let you reply by voice or text.
• To show your call history and any transcripts you’ve chosen to keep.
• To translate between languages when you turn that on.
• To manage your subscription and provide support.
• To protect against fraud, abuse, and security threats.

Text messages (SMS)

CapCall uses text messages for account security only. When you sign in, we send a one-time verification code to the mobile number you enter on the CapCall login screen. By entering your number and tapping Send code, you consent to receive that verification code by SMS. This is transactional messaging — we never send marketing or promotional texts.

• Message frequency varies and depends on how often you sign in (typically one message per login or verification request).
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP at any time to opt out of these messages, or HELP for help. You can also email support@capcall.net. Note that opting out of verification texts may prevent you from signing in.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Your phone number is used only to deliver verification codes and to operate the service, and is shared solely with the messaging provider that delivers the code on our behalf.

Service providers

CapCall works with a small set of trusted processors who handle data on our behalf, under contract, only to provide the service:

• Telephony — to connect your calls and route audio for live captioning.
• Speech & translation — to convert speech to caption text (and text back to speech) in real time.
• Backend & storage — to store your account, settings, history, and any saved transcripts.
• Subscriptions — to manage billing through the App Store.
• Summaries — to generate optional AI summaries from a transcript you choose to summarize.

Your choices & control

• Turn transcript saving on or off at any time.
• Delete an individual transcript, or delete all of your data, from within the app.
• Close your account, which removes your stored data.

Captioning the other party

CapCall does not play an automated announcement to the people you call. Whether and how you tell the other party that a call is being captioned is up to you, and you are responsible for complying with the laws that apply where you and the other party are located.

Emergency calls

Emergency calls are never routed through CapCall. When you dial an emergency number, the call is handed off to your phone’s native dialer and is not captioned.

Data retention & security

Saved transcripts are kept until you delete them or close your account. Data we store is encrypted and tied to your account. No method of transmission or storage is perfectly secure, but we work to protect your information using industry-standard safeguards.

Children

CapCall is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. We’ll revise the “Last updated” date above when we do.

Contact

Questions about privacy? Email us at support@capcall.net.